Jacksonville, FL
What customers say about Red Fox Roofers
Red Fox Roofers in Jacksonville, FL has accumulated 361 customer reviews spanning from May 2023 through May 2026, with an overall positive sentiment rate of 99.2% and just 0.8% negative responses. The volume and consistency of feedback across that period reflects a stable performance trend with no notable decline or improvement in ratings over time.
Professionalism and conduct was the most frequently discussed aspect, appearing in 224 reviews at a 99.1% positive rate. Communication and updates were mentioned in 109 reviews at 97.2% positive, while technical knowledge and expertise drew 96 mentions at 97.9% positive. Problem resolution and effectiveness scored 97% positive across 67 mentions. Two aspects reached a perfect 100% positive rate: punctuality and on-time service, cited in 56 reviews, and courtesy and friendliness, cited in 46 reviews. Responsiveness and speed (48 mentions, 95.8% positive), pricing and value (47 mentions, 95.7% positive), scheduling and booking ease (30 mentions, 96.7% positive), and cleanliness and tidiness (27 mentions, 96.3% positive) round out the remaining tracked aspects. No aspect fell below the 70% positive threshold, and no negative patterns were identified requiring specific acknowledgment.
Among named technicians, Justin was the most frequently mentioned with 47 reviews and an average rating of 4.9 out of 5. Cody appeared in 19 reviews with a perfect 5.0 average, Kyle in 18 reviews averaging 4.9, Camilo in 17 reviews averaging 4.6, and Matt in 12 reviews with a 5.0 average. In terms of services, general roofing work led with 105 mentions at 100% positive, followed by roof repair at 38 mentions, roof replacement at 26 mentions, roof inspection at 25 mentions, and roof installation at 16 mentions — all with perfect positive rates.
“Unexpectedly needed a new roof due to water damage. They were quick, efficient, communicated well, and did quality work. I was especially impressed by the detailed before and after photos. The roof looks wonderful, too.”
Thematic analysis reinforces these findings: workmanship quality was raised in 114 reviews at 100% positive, customer satisfaction in 108 reviews, professionalism in 74, and roof repair and leak resolution in 66. Insurance claim assistance, mentioned in 6 reviews, also registered at 100% positive. Across all tracked topics and services, no negative sentiment patterns were detected.
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