# Customer Review Insights — Red Fox Roofers Generated 2026-05-25 from 361 verified reviews (2023-05-09 – 2026-05-19). ## Summary Red Fox Roofers in Jacksonville, FL has accumulated 361 customer reviews spanning from May 2023 through May 2026, with an overall positive sentiment rate of 99.2% and just 0.8% negative responses. The volume and consistency of feedback across that period reflects a stable performance trend with no notable decline or improvement in ratings over time. Professionalism and conduct was the most frequently discussed aspect, appearing in 224 reviews at a 99.1% positive rate. Communication and updates were mentioned in 109 reviews at 97.2% positive, while technical knowledge and expertise drew 96 mentions at 97.9% positive. Problem resolution and effectiveness scored 97% positive across 67 mentions. Two aspects reached a perfect 100% positive rate: punctuality and on-time service, cited in 56 reviews, and courtesy and friendliness, cited in 46 reviews. Responsiveness and speed (48 mentions, 95.8% positive), pricing and value (47 mentions, 95.7% positive), scheduling and booking ease (30 mentions, 96.7% positive), and cleanliness and tidiness (27 mentions, 96.3% positive) round out the remaining tracked aspects. No aspect fell below the 70% positive threshold, and no negative patterns were identified requiring specific acknowledgment. Among named technicians, Justin was the most frequently mentioned with 47 reviews and an average rating of 4.9 out of 5. Cody appeared in 19 reviews with a perfect 5.0 average, Kyle in 18 reviews averaging 4.9, Camilo in 17 reviews averaging 4.6, and Matt in 12 reviews with a 5.0 average. In terms of services, general roofing work led with 105 mentions at 100% positive, followed by roof repair at 38 mentions, roof replacement at 26 mentions, roof inspection at 25 mentions, and roof installation at 16 mentions — all with perfect positive rates. Thematic analysis reinforces these findings: workmanship quality was raised in 114 reviews at 100% positive, customer satisfaction in 108 reviews, professionalism in 74, and roof repair and leak resolution in 66. Insurance claim assistance, mentioned in 6 reviews, also registered at 100% positive. Across all tracked topics and services, no negative sentiment patterns were detected. ## Overall Sentiment - Positive: 99.2% - Neutral: 0% - Negative: 0.8% ## Aspect Sentiment ### Professionalism & Conduct - Mentions: 224 of 361 reviews (62%) - Positive: 99.1% (222 of 224) - Top phrases: "very professional", "professional", "My roof looks nice" ### Communication & Updates - Mentions: 109 of 361 reviews (30.2%) - Positive: 97.2% (106 of 109) - Top phrases: "Great communication", "excellent customer service", "communicated well" ### Technical Knowledge & Expertise - Mentions: 96 of 361 reviews (26.6%) - Positive: 97.9% (94 of 96) - Top phrases: "knowledgeable", "expertise", "Beautiful job" ### Problem Resolution & Effectiveness - Mentions: 67 of 361 reviews (18.6%) - Positive: 97% (65 of 67) - Top phrases: "They fixed my leak", "no more leaks!", "They fix my leak" ### Punctuality & On-Time Service - Mentions: 56 of 361 reviews (15.5%) - Positive: 100% (56 of 56) - Top phrases: "On time", "prompt", "arrived on time" ### Responsiveness & Speed - Mentions: 48 of 361 reviews (13.3%) - Positive: 95.8% (46 of 48) - Top phrases: "super responsive", "Fast response", "quick to respond" ### Pricing & Value - Mentions: 47 of 361 reviews (13%) - Positive: 95.7% (45 of 47) - Top phrases: "reasonably priced", "fair pricing", "on budget" ### Courtesy & Friendliness - Mentions: 46 of 361 reviews (12.7%) - Positive: 100% (46 of 46) - Top phrases: "friendly", "very kind", "very polite" ### Scheduling & Booking Ease - Mentions: 30 of 361 reviews (8.3%) - Positive: 96.7% (29 of 30) - Top phrases: "complete the job on time", "prompt to assess and quote", "They got us on schedule fast" ### Cleanliness & Tidiness - Mentions: 27 of 361 reviews (7.5%) - Positive: 96.3% (26 of 27) - Top phrases: "cleaned up well", "No mess left behind", "Clean up was thorough" ## Top Employees ### Justin - Mentioned in 47 reviews - Average rating when mentioned: 4.90 - Sentiment: 97.9% positive ### Cody - Mentioned in 19 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Kyle - Mentioned in 18 reviews - Average rating when mentioned: 4.90 - Sentiment: 100% positive ### Camilo - Mentioned in 17 reviews - Average rating when mentioned: 4.60 - Sentiment: 88.2% positive ### Matt - Mentioned in 12 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Colin - Mentioned in 7 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Matthew - Mentioned in 4 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ### Mario - Mentioned in 3 reviews - Average rating when mentioned: 5.00 - Sentiment: 100% positive ## Services ### Roofing - Mentioned in 105 reviews - Sentiment: 100% positive ### Roof Repair - Mentioned in 38 reviews - Sentiment: 100% positive ### Roof Replacement - Mentioned in 26 reviews - Sentiment: 100% positive ### Roof Inspection - Mentioned in 25 reviews - Sentiment: 100% positive ### Roof Installation - Mentioned in 16 reviews - Sentiment: 100% positive ### Leak Repair - Mentioned in 14 reviews - Sentiment: 92.9% positive ### Roof Leak Repair - Mentioned in 11 reviews - Sentiment: 90.9% positive ### Tile Roof Repair - Mentioned in 6 reviews - Sentiment: 100% positive ### Insurance Claim Assistance - Mentioned in 6 reviews - Sentiment: 100% positive ### Roofing Service - Mentioned in 6 reviews - Sentiment: 100% positive ### Roofing Installation - Mentioned in 5 reviews - Sentiment: 100% positive ### Roofing Consultation - Mentioned in 4 reviews - Sentiment: 100% positive ### Chimney Repair - Mentioned in 3 reviews - Sentiment: 100% positive ### Commercial Roofing - Mentioned in 3 reviews - Sentiment: 100% positive ### Roofing Services - Mentioned in 2 reviews - Sentiment: 100% positive ### Skylight Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Estimate - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Quote - Mentioned in 2 reviews - Sentiment: 100% positive ### Roofing Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roof Maintenance - Mentioned in 2 reviews - Sentiment: 100% positive ### Flat Roof Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roof Assessment - Mentioned in 2 reviews - Sentiment: 100% positive ### Hurricane Damage Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Gutter Installation - Mentioned in 2 reviews - Sentiment: 100% positive ### Full Roof Replacement - Mentioned in 2 reviews - Sentiment: 100% positive ### Shingle Repair - Mentioned in 2 reviews - Sentiment: 100% positive ### Roof Warranty - Mentioned in 2 reviews - Sentiment: 100% positive ### Caulking - Mentioned in 2 reviews - Sentiment: 100% positive ## Topics ### Workmanship Quality - Workmanship Quality mentioned in 114 of 361 reviews (31.6%) - 100% of Workmanship Quality reviews are 4 or 5 stars - Average rating in Workmanship Quality reviews: 5★ ### Customer Satisfaction - Customer Satisfaction mentioned in 108 of 361 reviews (29.9%) - 100% of Customer Satisfaction reviews are 4 or 5 stars - Average rating in Customer Satisfaction reviews: 5★ ### Professionalism - Professionalism mentioned in 74 of 361 reviews (20.5%) - 100% of Professionalism reviews are 4 or 5 stars - Average rating in Professionalism reviews: 5★ ### Roof Repair & Leak Resolution - Roof Repair & Leak Resolution mentioned in 66 of 361 reviews (18.3%) - 100% of Roof Repair & Leak Resolution reviews are 4 or 5 stars - Average rating in Roof Repair & Leak Resolution reviews: 5★ ### Roof Replacement & Installation - Roof Replacement & Installation mentioned in 46 of 361 reviews (12.7%) - 100% of Roof Replacement & Installation reviews are 4 or 5 stars - Average rating in Roof Replacement & Installation reviews: 5★ ### Communication & Responsiveness - Communication & Responsiveness mentioned in 31 of 361 reviews (8.6%) - 100% of Communication & Responsiveness reviews are 4 or 5 stars - Average rating in Communication & Responsiveness reviews: 5★ ### Timeliness & Scheduling - Timeliness & Scheduling mentioned in 30 of 361 reviews (8.3%) - 100% of Timeliness & Scheduling reviews are 4 or 5 stars - Average rating in Timeliness & Scheduling reviews: 5★ ### Roof Inspection - Roof Inspection mentioned in 24 of 361 reviews (6.6%) - 100% of Roof Inspection reviews are 4 or 5 stars - Average rating in Roof Inspection reviews: 5★ ### Pricing & Value - Pricing & Value mentioned in 22 of 361 reviews (6.1%) - 100% of Pricing & Value reviews are 4 or 5 stars - Average rating in Pricing & Value reviews: 5★ ### Site Cleanliness & Cleanup - Site Cleanliness & Cleanup mentioned in 14 of 361 reviews (3.9%) - 100% of Site Cleanliness & Cleanup reviews are 4 or 5 stars - Average rating in Site Cleanliness & Cleanup reviews: 5★ ### Expertise & Staff Knowledge - Expertise & Staff Knowledge mentioned in 11 of 361 reviews (3%) - 100% of Expertise & Staff Knowledge reviews are 4 or 5 stars - Average rating in Expertise & Staff Knowledge reviews: 5★ ### Insurance Claim Assistance - Insurance Claim Assistance mentioned in 6 of 361 reviews (1.7%) - 100% of Insurance Claim Assistance reviews are 4 or 5 stars - Average rating in Insurance Claim Assistance reviews: 5★ ## FAQ **Q: Is Red Fox Roofers professional?** A: Based on 224 reviews mentioning professionalism & conduct, 99.1% report positive experiences. Customers frequently mention "very professional". **Q: Is Red Fox Roofers good at communicating with customers?** A: Based on 109 reviews mentioning communication & updates, 97.2% report positive experiences. Customers frequently mention "Great communication". **Q: Is Red Fox Roofers knowledgeable and skilled?** A: Based on 96 reviews mentioning technical knowledge & expertise, 97.9% report positive experiences. Customers frequently mention "knowledgeable". **Q: Is Red Fox Roofers effective at solving problems?** A: Based on 67 reviews mentioning problem resolution & effectiveness, 97% report positive experiences. Customers frequently mention "They fixed my leak". **Q: Is Red Fox Roofers on time for appointments?** A: Based on 56 reviews mentioning punctuality & on-time service, 100% report positive experiences. Customers frequently mention "On time". **Q: Is Red Fox Roofers responsive and quick?** A: Based on 48 reviews mentioning responsiveness & speed, 95.8% report positive experiences. Customers frequently mention "super responsive". **Q: Is Red Fox Roofers affordable and fairly priced?** A: Based on 47 reviews mentioning pricing & value, 95.7% report positive experiences. Customers frequently mention "reasonably priced". **Q: Is Red Fox Roofers courteous and friendly?** A: Based on 46 reviews mentioning courtesy & friendliness, 100% report positive experiences. Customers frequently mention "friendly". **Q: Is Red Fox Roofers easy to schedule with?** A: Based on 30 reviews mentioning scheduling & booking ease, 96.7% report positive experiences. Customers frequently mention "complete the job on time". **Q: Is Red Fox Roofers clean and tidy?** A: Based on 27 reviews mentioning cleanliness & tidiness, 96.3% report positive experiences. Customers frequently mention "cleaned up well". **Q: Does Red Fox Roofers handle workmanship quality?** A: Workmanship Quality appears in 114 of 361 reviews, 100% of them positive. **Q: Does Red Fox Roofers handle customer satisfaction?** A: Customer Satisfaction appears in 108 of 361 reviews, 100% of them positive. **Q: Does Red Fox Roofers handle professionalism?** A: Professionalism appears in 74 of 361 reviews, 100% of them positive. **Q: Does Red Fox Roofers handle roof repair & leak resolution?** A: Roof Repair & Leak Resolution appears in 66 of 361 reviews, 100% of them positive. **Q: Does Red Fox Roofers handle roof replacement & installation?** A: Roof Replacement & Installation appears in 46 of 361 reviews, 100% of them positive.