Topic
Insurance Claim Assistance
100% positiveAcross 361 reviews of Red Fox Roofers in Jacksonville, FL, insurance claim assistance appears in 6 reviews (100% positive), from 2023-05-09 through 2026-05-19.
Key findings
Insurance Claim Assistance mentioned in 6 of 361 reviews (1.7%)
100% of Insurance Claim Assistance reviews are 4 or 5 stars
Average rating in Insurance Claim Assistance reviews: 5★
Aspects most discussed in these reviews
Communication & Updates
83%5 mentionsProfessionalism & Conduct
83%5 mentionsTechnical Knowledge & Expertise
67%4 mentionsProblem Resolution & Effectiveness
67%4 mentionsResponsiveness & Speed
33%2 mentionsPricing & Value
33%2 mentions
Reviews mentioning insurance claim assistance
Ron Ruiz
I have been a homeowner for many years and have worked with numerous contractors, but this is the first time I have truly experienced what exceptional customer service feels like. From my initial phone call to the office through every step leading up to the installation, Red Fox Roofers maintained consistent and proactive communication. Tara, Colin, Mario, and Camilo each provided prompt, efficient, and high-quality service. My situation required urgency due to insurance renewal deadlines, and the entire Red Fox team went above and beyond to ensure everything was completed on time. Our new roof looks beautiful, and we could not be happier with the results. I wholeheartedly recommend Red Fox Roofers for any roofing needs—choosing them is a decision you’ll be glad you made.
Response from owner
November 16, 2025
N.J
I worked with Kyle and he inspected my roof. I was in a real pinch with my insurance company and needed to get my roof inspected. He showed up on time, was very polite and walked me through of all the points of interest with my roof. Afterwards, he work with his office and they gave me a Roof Life Letter for my insurance company. Everything got cleared up and now my home is set for at least the next 5-10 years. It boiled down to $180, which I think is reasonable. If I'm in a need of a roof fix or replacement, this is one of the businesses in town to do it.
Response from owner
October 9, 2025
Bobby Hulslander
Cody Boyd is a true roofing professional. He is extremely knowledgeable and was very patient when explaining my options. Cody was instrumental in convincing my homeowner’s insurance carrier to pay for the roof. I plan to refer all roofing needs of my friends and family to Cody in the future.
Response from owner
May 1, 2025
Eric Schlumbohm
We lost some shingles off of our roof after Hurricane Helen, which happened to a lot of our neighbors as well. Of course, the out of town, "ambulance chaser" type roofers descended on the neighborhood and started going door to door to try and talk everyone into filing an insurance claim to get a new roof. My roof was only 8 yrs old and missing a small number of shingles. So we chose to reach out to Red Fox Roofers, a local company, who was out to assess the roof the same day. Less than a week later, and for less $1000, it was repaired. Just in time before Huiicane Milton hit the area. They took photos of the repair and were communicative the entire time. Their work is warrantied for 5 yrs and they provided a 15 yr life letter for the entire roof to provide my insurance company, should I need it in the future. All of their roofers are W2 employees so all money paid to them stays in the community, which was also greatly appreciated. Thank you guys!
Response from owner
October 26, 2024
Robin Miller
Red Fox Roofers owners Justin and Camlllo provided me excellent service on roof replacement process and all required paperwork for insurance. They and their team provided professional service. Highly recommend for roof maintenance and installation. Beautiful job.
Response from owner
April 22, 2024
Donna Duty
I had Red Fox do a temporary repair to my roof recently until I could settle with my insurance company. The owner Justin, worked with myself and the insurance company making it an easier process. Looking forward to my new roof soon. Highly recommend!
Response from owner
April 18, 2024