Topic
Communication & Responsiveness
100% positiveAcross 361 reviews of Red Fox Roofers in Jacksonville, FL, communication & responsiveness appears in 31 reviews (100% positive), from 2023-05-09 through 2026-05-19.
Key findings
Communication & Responsiveness mentioned in 31 of 361 reviews (8.6%)
100% of Communication & Responsiveness reviews are 4 or 5 stars
Average rating in Communication & Responsiveness reviews: 5★
Aspects most discussed in these reviews
Communication & Updates
77%24 mentionsProfessionalism & Conduct
45%14 mentionsResponsiveness & Speed
45%14 mentionsPunctuality & On-Time Service
32%10 mentionsPricing & Value
29%9 mentionsTechnical Knowledge & Expertise
26%8 mentions
Reviews mentioning communication & responsiveness
CP Willis
A very positive experience beginning with a very detailed estimate. Matt responded to my all my questions and took the time to ensure I understood the process. The employees professionally handled the roof replacement taking great care with the cleanup. The roof looks great! I would definitely recommend Red Fox Roofers!
Response from owner
April 8, 2026
J David Theus
Kyle was knowledgeable and informative about materials to be used, construction processes, and all other questions I had concerning my new roof. Office personnel were quick and courteous with permits, questions about payment plans, and other concerns of mine. I HIGHLY recommend Red Fox Roofers. David Theus.
Response from owner
November 25, 2025
Julie Morris
Once I decided to go with this roofer, they were very quick to come out. At first, they made a slight mistake, but they corrected it immediately. Which shows to me, their very conscientious of what they do, and want to do it right
Response from owner
March 10, 2026
Mary Y
Red Fox Roofers are very professional. They show up when they say they will. They are efficient and kept me updated on their work as they progressed on the job. I recommend them highly.
Response from owner
February 14, 2026
Kristy Caldwell
Matt P. has been excellent! He was punctual and efficient getting me my quote! In addition, he was very responsive to all questions and concerns. And on top of that, the quote was very competitive! I look forward to the next steps of getting my new roof!
Response from owner
December 27, 2025
Regina Gipson
The price was good, work done in a timely manner The communication could be better, letting the customer know when you are done and leaving the property , I would have liked some pictures after the work was done. Bottom line I would recommend to friends. Paid less than 1,000
Response from owner
December 2, 2025
Nelly R
My experience with Red Fox Roofers was perfect. A neighbor communicated to me that one of the tiles on our roof was standing straight up, not lying flat. I reached out to Red Fox Roofers and Colin Sanford immediately responded to my inquiry and scheduled an appointment to inspect my tile roof. The next day Colin informed me of the results of his inspection, the repair quote and when they could make the necessary repairs. Within two days, our roof was repaired by extremely friendly and efficient staff members. I highly recommend reaching out to Red Fox Roofers any time you need a repair, replacement or for another opinion – you won’t be disappointed.
Response from owner
October 21, 2025
Norman Sanders
They explained everything in laymen's terms, clearly outlined the scope of work and kept me informed. A+
Response from owner
October 24, 2025
Ramon Ruiz
Excellent, fast service. It was kind of an emergency and they got me on their schedule within hours of my call. When the time to replace the roof comes I will DEFINITELY call them.
Response from owner
October 20, 2025
Rick Peglow
Red Fox is a professional organization from top to bottom. An inspector came out very quickly after my first call to review the damage and provide an estimate. The estimate was provided and accepted the same day, and the work was scheduled within a couple of days. All work was completed properly with no need for any follow-up work. Lastly, every employee I spoke with was polite and extremely professional.
Response from owner
October 11, 2025
Austin Myers
We have required multiple small roof repairs at our condo and RedFox Roofers are prompt to assess and quote.
Response from owner
August 15, 2025
Katy Bretton
Red Roof Roofers were able to come out to our home quickly & make all the necessary repairs to our roof. Communication was clear & thorough, provided photos of the repairs made. Would definitely recommend.
Response from owner
May 5, 2025
Amanda Petrone
I had the pleasure of working with Camilo from Redfox Roofers. The crew completed the school roof within 5 days (during spring break), which was incredibly efficient. The communication throughout the process was excellent, and if I ever had a question or concern, Camilo went the extra mile to explain things in detail. I highly recommend Redfox Roofers for anyone in need of roofing services. Commercial or Residential. Very helpful, professional, and knowledgeable – they truly made the process seamless!
Response from owner
March 24, 2025
Caren Walrath
Cody was wonderful and easily accessible!! Every time I called with a question he answered within reason. It was a pleasure working with him.
Response from owner
March 6, 2025
Trevor K
Very professional, super responsive! I hired Red Fox Roofers to fix a leak on my roof in February 2025 and these guys did an amazing job. Kyle was thorough doing the initial inspection, talked me through the repair needs; the office people were easy to work with and they send a bunch of pictures detailing the roof condition before, during, and after the repair. Highly recommended!
Response from owner
February 21, 2025
Samantha Skeete
Great communication and professionalism
Response from owner
December 6, 2024
Leeya Elimelech
Red fox roofers provided exceptional service with unmatched quality and expertise. Their answer were through and to the point.
Response from owner
December 6, 2024
Colin Chamberlain
Mario came out a took a look a my roof, he was able to fix fix the leak on the spot. Justin got back to me via email and was very helpful.
Response from owner
October 18, 2024
Joan Hirshenson
I recommend Justin and Red Fox Roofers to handle your roof problems. They are professional, reliable, reasonable and great communication.
Response from owner
October 6, 2024
C
Red Fox Roofers is the business to call for your roof! Cody was incredibly fast and professional throughout the entire process. He communicated clearly, arrived on time, and provided the necessary information for me to make an informed decision. Highly recommend their services!
Response from owner
July 4, 2024
Pete Jiacik
Cody showed up early for our appointment, examined the entire roof and clearly described what he saw so that a non-roofing guy could understand it. Great experience.
Response from owner
May 17, 2024
Isaac
Super punctual and very easy to communicate with. Loved the workers and the companies support for my families situation.
Response from owner
April 1, 2024
Darian Boyd
Very professional, knowledgeable, great communication, and craftsmanship.
Response from owner
April 1, 2024
Joey Harrison
Arrived on time and finished the job very quickly! Communication the entire time was great! The outcome was even better! Highly recommend red fox roofers!
Response from owner
April 1, 2024
Matt Davis
Trust is hard to come by in the world today, but this company has the edge. Excellent communication, commitment, and execution. 10/10 experience. Thank you Red Fox team!
Response from owner
April 1, 2024
Jennie Ansley
Amazing customer service, they came out right away and had our issues resolved in no time.
Response from owner
March 28, 2024
Jaclyn B
We had storm damage to our roof while we were on vacation and Red Fox Roofers was able to get it fixed before we even got home. They were quick to respond, did excellent work, and were reasonably priced. I recommend them to everyone.
Response from owner
March 28, 2024
Haleigh Faulk
Fast response roof looks awsome
Response from owner
March 28, 2024
Zee Hodzic
These guys were super professional and accommodating. They worked with a demanding schedule and replaced my roof in a day (simple cookie cutter house). They are kind, understanding and professional. We are selling and the had to have to roof replaced in weeks to make it to closing and appraisal. They got it done so quickly and agreed to payment upon closing. If we had another house to replace a roof, we’d call Justin. Camilo was super nice too and has good communication and kept me updated on all steps of getting a permit etc. If you need roofers these are the best guys you can ask for!
Response from owner
March 15, 2024
d donery
great price , job done very quickly and finished roof looks amazing, they kept me apprised of schedule and progress so great communication, overall an A+ experience
Response from owner
January 22, 2024
Patty Smith
Work done in a very timely fashion, reasonably priced with excellent communication.
Response from owner
May 16, 2023