Sarah Schuette

On 9/17/24 my condo association hired Red Fox Roofers to repair a leak, only they hit a sprinkler while doing so damaging my home & 2 units underneath mine. 2 roofers entered my home, the only communication would be via hand gestures pointing to the leaks & sprinkler right in between as the roofers did not speak English. "Accidents happen," is what Camilo told me. This is true. Unfortunately, it was a big accident that was preventable & a 7 week repair. While I'm thankful Camilo took financial accountability, there was a lack of communication, care & you cannot put a price tag on the time it cost me, along with all the disruptions, inconveniences, stress, & noise. The day it happened I had to locate Camilo on property to obtain his business card. One day both my property maintenance supervisor and myself tried to get a hold of him. I called, text, emailed after 26 hours without a response, I gave him a 1 star google review. He called me within an hr. We agreed on giving time for him to make it right which is what I wanted & deleted that review. There was minimal improvement on communication. Understandably, Camilo is a businessman, networks, wants to get the job repaired that's most cost efficiently for him. He ended up hiring a man to dry wall, who left my home a mess every day, getting dust all throughout my home, on my furniture, damaged a screen & blinds, left numerous screws in the parking lot that were found by neighbors & myself, (after which i already had one flat tire after the roofers & immeadiate restoration team had been to my home). The guy also left me hanging, by not showing up when he said he would. I was never provided any credentials, business card, no proof that he was licensed, insured, bonded. I informed Camilo that that man was not welcome into my home & to hire someone reputable to complete the rest of the project. The new team was from a big company, there was improvement, but lack of communication from them as well including more days of being informed they would be at my home & did not show up, nor inform me of emergencies. I believe there is potential for Red Fox Roofers to do a good job. I've read the reviews, I agree accidents happen, but I never saw that care or communication others speak of. Perhaps it's because Camilo got paid by my HOA vs me personally, I don't know. Given my experience, I cannot recommend them.

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